London Collections

Collections are only available from Hackney City Farm London, see what we offer here.

If you know you can’t make it to a collection one week, please let us know so we can rearrange things for you. We just ask that you inform us by EMAIL no later than 9am Sunday, the week before your collection. If you fail to inform us in time and do not collect your fish during the set pickup times we’ll make sure your fish goes to a good home, but you will be charged for it. You will not be able to collect your share at a later date. We hope you understand.

If you can’t collect your fish, you have two options:

1. Send a friend or family member - just get them to say your name and you don’t even need to tell us beforehand!

2. Collect a double share next time
If you’re away one week and you’d like to skip a week and collect double next time, it’s not problem, just let us know by 9am Fridays the week before your collection.

Shipping

Orders are shipped via DPD courier next day for a standard fee of £5. You will receive a tracking email when your order is posted, and it will arrive fresh - and can be frozen if not consumed on the day. Note that your order is packed in eco-friendly insulation with plenty of ice packs to ensure that it stays cold during transit. Order cut-off is Sunday and all orders are sent out for delivery on the following Thursday or Friday. If you would like to receive your order at a later date please email hello@soleshare.net

On the rare occasion that the box is damaged or delayed (due to weather or a courier mishap), please let us know by emailing us at hello@soleshare.net or using the contact form on the website. Any items that are no longer cold to the touch should be discarded and not eaten.

Your Subscription

When you subscribe to our fish box scheme, you’ll pay for your first month of fish. Payments are processed on the date you subscribe, and the same date thereafter monthly.

If you’d like to change your fish box, pause, skip, or cancel your subscription, you can do so easily, any time from your account. Any changes or cancellation need to be made before 9am Sunday, the week before your delivery. 

You will be notified via email and/or text about your upcoming order 1-3 days prior. Your upcoming order notification emails have links to edit your subscription & order. You can manage your subscription directly from there. 

Cancellation

For subscribers, you can log into your account and cancel your subscription at anytime. Your scheduled delivery week will be completed up until the end of the month that you have already paid for. For one-off orders, once your order has been placed it will not be possible to cancel your order or get a refund.

Complaints or issues

Please email us at hello@soleshare.net with your order number and a description of the issue.